Shipping Policy

Orders are usually prepared within 1–3 business days after payment is confirmed. You will receive an order reference by email and can follow your order on the Track Order page.

We ship from Dubai, United Arab Emirates. Delivery within the UAE normally takes 1–5 business days. International delivery times depend on the destination and courier. Any delivery times shown are estimates, not guarantees.

Shipping costs, if any, are shown at checkout. For orders shipped outside the UAE, all customs duties, import taxes and clearance fees are paid by the buyer.

Please make sure your delivery address and phone number are correct. We are not responsible for delays or losses caused by incorrect details given at checkout.

If a parcel arrives visibly damaged or incomplete, contact us within 48 hours of delivery with photos. We will help you raise the issue with the courier. Product faults are handled under the manufacturer's warranty (Starlink) — we do not provide an extra warranty.

All shop products are final sale. We do not accept returns or offer refunds on products purchased from the website. See our Refund Policy.

Questions about this policy? Reach our team through the contact page.