Refund Policy

West Gulf Agency does not offer refunds for any purchase of the following services, once payment has been made:

• Visas — all types, including Dubai tourist and transit visas (48–96 hours, 14, 30 and 60 days, single and multiple entry), the 5-Year Multiple-Entry visa, Golden Visa, Investor Visa and Freelance Visa, plus express processing and add-ons.
• Business setup — Mainland and Free Zone company formation, licences, name reservations, approvals and related visas.
• Estates — property consultation, viewing, advisory and reservation fees (see section 4 for property investments).
• Tourism — tours, experiences, helicopter rides, safaris and other bookings.
• Car rental — automobile rental bookings and reservation payments.

We do not offer refunds for any product purchased from our Shop page, including Starlink kits, cables, adapters, mounts and power banks. All shop sales are final.

Warranty for Starlink products is provided directly by the manufacturer (Starlink). West Gulf Agency does not provide any extra warranty on products purchased from this website. See our Terms of Service for details.

West Gulf Agency prepares and submits applications on your behalf, but every decision is made solely by the UAE and Dubai government authorities. We do not guarantee the approval or issuance of any visa (of any type) or any business setup.

We do not provide refunds if an application is denied, rejected, delayed or cancelled by the Dubai government or any other authority, for any service.

For some property investments, a refund may be possible as provided under UAE law. Any such refund is not automatic. Every step — including any cancellation, refund, or the resale of the buyer's property — will follow the UAE laws and regulations governing property sale and resale, including the rules of the Dubai Land Department and RERA where applicable.

Where a refund depends on the resale of the property, funds are returned only after that resale is completed in accordance with those laws, less any amounts the law allows to be deducted.

Because the services above are non-refundable, disputing a valid payment with your bank does not create a right to a refund. We will provide your signed application, order records and this policy to the payment provider in response to any dispute.

Questions about this policy? Reach our team through the contact page.